Returns & Refunds

HOW DO I RETURN?

To start a return request, please ensure you read through the following information and then CREATE A RETURN with your order details. 

WHAT IS YOUR RETURNS POLICY?

Your return request must be made within 14 days of receiving your order.

Any items returned to us that do not meet our returns criteria, will be sent back to you.

We can only accept returns on products purchased directly from our website. Any  products purchased from any of our concessions retailers can only be returned to where the original purchase was made.

If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.

If your order came with a free gift,  this must be returned with the other items in your order.

Unfortunately, we are unable to accept returns on any gift cards.

ARE THERE ANY CHARGES FOR RETURNS?

Returns are free

Your original shipping charges are non-refundable.

HOW SOON WILL I GET MY REFUND?

Your refund will be processed once your return has been received and inspected.

Your return will be inspected within 14 days of receipt. 

We aim to process your return as soon as possible however, please allow up to 14 days for this to be processed over our busy Black Friday / Christmas period.

If approved, your refund will be issued back to the original payment method on your order.

All refunds can take up to 72 hours to appear back in your account from being issued.

EXCHANGES 

We currently cannot facilitate exchanges

ADDITIONAL INFORMATION 

All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.

For any more information, please contact us HERE